customer service

Creating an account will make placing follow-up orders much faster as your address details will be pre-filled in the checkout process. Also, all your orders will be displayed in a single overview which makes it easier to follow the status of your orders. Each order also contains a direct link to the tracking number of your parcel to make it convenient for you to stay up-to-date with the shipping status of your order.

To register your account, just click the "Create account" button at the start of the checkout process or click on "Sign in" on the top of each page and follow the instructions. As soon as your account has been registered, you will receive a confirmation email.

You can log in by pressing the "Sign in" button on top of the right-hand side of each page. After clicking the "Sign in" button, you should enter the email address which is associated with your account as well as your password. Upon clicking the "Log in" button, you'll be redirected to your personal customer dashboard.

To process and deliver your orders properly, we need some personal details, like your name, address and phone number. REPEAT cashmere takes privacy seriously; we treat your personal details confidentially and ensure that our customers can make their purchases in a secure buying and payment environment.

For more information, please read our Privacy policy in full.

You can change your personal details by using the "Change" button next to your details.

To reset your password, just click the "Forgot password" link in the login page and enter the email address which is associated with your account. After clicking on "Submit", we'll send you an email with a link to reset your password. We will not include the password in the email which we send to you.

In REPEAT cashmere's e-shop you can pay using the following methods: American Express, Diners Club, Discover card, VISA, Mastercard, Maestro and PayPal. For all available payment methods, please have a look at our "Payment methods" page.

Payment via internet is as secure as internet banking. REPEAT cashmere uses the same protocols and security measures that banks do.

We currently ship to the USA as well as to most European countries. For more information about shipping destinations and costs, please visit our Shipment information page.

Please visit our Shipment information page to find out from which minimum order amount we provide free shipping to your country.

It's possible to deliver your shipment to a location other than your home address: just fill in your preferred delivery address during the checkout process and we’ll send your order to the address you provided (unfortunately, it's currently not possible to have your order delivered to a P.O. Box). This way you can surprise one of your loved ones with a nice REPEAT gift or have your order conveniently delivered to your office.

Yes. All articles you order online from REPEAT cashmere may be returned within 14 days after receiving your order without giving any reasons. However, after these 14 days the sale will be irrevocable. To notify us of a return order, please contact our customer service via our contact form, by sending us an email on customerservice.usa@repeat.ch or by calling 1.646.665.1090. We will then immediately arrange a date and location for DPD to pick up the return order.

Please visit our "Return policy" page for more information.

At REPEAT, we are committed to taking active measures in reducing climate change. As part of our sustainability efforts, we charge a small return shipping fee of $2.50 per returned order. By implementing this fee, we aim to encourage customers to make more thoughtful purchase decisions and ultimately contribute to a greener future. Together, we can make a significant difference in keeping our ecological footprint to a minimum. 

For more information, please visit our "Return policy" page.

REPEAT guarantees that all products satisfy all demands which can reasonably be expected from a product. In case one of our products has been damaged as a result of a manufacturing defect, please inform us about this defect without delay. When your complaint is justified, we will try to arrange a replacement article or provide you with an alternative solution if the product is no longer available. However, complaints are not justified when an article has been damaged due to negligence (for example: not following the washing instructions on the care label while washing the garment) or using the garment in a way for which it was not intended to be used. For any justified complaints resulting from production mistakes, please visit our "Complaints Procedure" page.

The REPEAT team is doing everything they can to make sure to deliver the best products and service. However, it can happen that a product contains a production fault or that you experience problems with your shipment. In this case, please notify us as soon as possible by contacting our customer service. To help you as good as possible, please provide us with the order number, the article number (if available), a clear description of your complaint and, if possible, a clear photo of the damaged article.

You can reach us via our contact form or by sending us an email at customerservice.usa@repeat.ch.

When you prefer to inform us about your complaint by mail, you can address your letter to:

Repeat International LLC

Attn: Customer service – Online

The New Mart

127 E. 9th Street, Suite 205

Los Angeles, CA 90015

USA

We aim to investigate your complaint within 7 days and we will reply to you in writing at the latest within 14 days upon receiving your complaint

Unfortunately, it's not possible to exchange the ordered article(s) for another article, colour or size. We recommend that you return the article(s) you initially purchased and place a new order for the article(s) you'd like to receive. This way, you'll receive the article of your choice as fast as possible. Please visit our "Return policy" page for more information.

You can enter this code in your shopping bag and press the "Apply coupon" button. Without pressing this button, your code will not be applied to your order.

Just sign up for our newsletter via the form in the footer of our e-shop and confirm your subscription by clicking on the confirmation link in our confirmation email. After confirming your subscription, we'll immediately send you an email containing a discount code for 10% off your next order.

You can sign up for our newsletter by completing the form in the footer of our e-shop. Please make sure you confirm your subscription by clicking on the confirmation link in our confirmation email.

It sometimes happens that your internet provider flags our automatic newsletter sign up emails as spam. In this case, please also check your junk/spam folder as it may be moved there by your internet provider.

When your confirmation email is still missing, it can be that a typing mistake was made while signing up for our newsletter. In this case, please re-enter your email address and check your inbox again.

Please note that we only send a discount code to email addresses which sign up for the very first time. If you resubscribe after unsubscribing, you won't receive a new discount code.

If you still haven't received a confirmation email with your discount code after exploring the options above, please contact our customer service by completing the contact form or by sending us an email on customerservice.usa@repeat.ch.

If your discount code doesn't seem to work, please try to type your discount code in the discount code input field and then press the "Apply coupon" button. It can happen that certain characters (like leading or trailing spaces or other characters) are accidentally copied into the input field when you copy the discount from the email containing our confirmation of your newsletter subscription.

If this doesn't work, then please don't hesitate to contact our customer service via our contact form.

All of our newsletters contain an unsubscribe link in the footer of each mailing. To unsubscribe, simply click on the link and follow the instructions to remove yourself completely from our mailing list. Please note that you will continue to receive emails which are related to your purchase. These include order confirmations, invoices, credit memos and shipment confirmation emails.

You can place an order by selecting a product from our category page. When you arrive on the product page, just select your size and the "ADD TO SHOPPING BAG" button (note that sold out sizes can not be selected). After placing all your items in the shopping bag you will proceed to our checkout where you're required to enter your personal details in order for us to ship your order. The final step involves entering your payment information. Upon successful completion of this step, you will receive an email containing the order confirmation. For more detailed information about the order process, please visit our "How to shop" page.

Each product page contains a link to a measurements table. Just follow the instruction on this page and find the size which fits you best. You can also find our size information on our "Size information" page.

REPEAT cashmere offers the option of having your order giftwrapped. Simply check the giftwrapping option in your shopping bag and we'll deliver your order in luxury gift wrapping.

The colour of the product you order may vary slightly from that of the article displayed on the website. This is due to the colour reproduction capability of your monitor. The manner in which a monitor reproduces colours depends on the brand and quality of the monitor and whether it has been calibrated. It is therefore not possible to reproduce the colour of the garments exactly the same on each screen/device.

Yes, you can was cashmere yourself by hand. We recommend to use a special cashmere shampoo. Rinse the item of clothing with cold-to-lukewarm water and wring it out carefully (Please make sure that you will not soak the garments for extended periods). Always place it on a flat surface to allow the garment to dry.