Return Policy
Returning goods
It goes without saying that you can return (part of) your order within 14 days upon receiving your parcel.
If you wish to return (part of) your order, please make sure that:
- you return it within 14 days after receiving it
- you return the invoice and indicate which article(s) you are returning
- the article concerned is undamaged and has not been washed
- the original labels are still attached to the clothing
Return through UPS
Please notify us of your return consignment via our contact form or send us an email at customerservice.usa@repeat.ch or call us on 1.646.665.1090..
As soon as you have informed us that you wish to return your order, we will arrange a date and address with you on which our partner UPS will pick up the returned goods from your home/office address.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Repeat International LLC, The New Mart, 127 E. 9th Street, Suite 205, Los Angeles, CA 90015, USA, to be reached by phone at 1.646.665.1090 or by email via customerservice.usa@repeat.ch of your decision to cancel this contract by a clear statement(e.g. a letter sent by post, fax or e-mail). You may use the cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) excluding the return fee of $2.50.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Repeated returns
REPEAT cashmere offers a flexible returns policy to make your online shopping experience more enjoyable. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
Return Fee
At REPEAT, we are committed to taking active measures in reducing climate change. As part of our sustainability efforts, we charge a small return shipping fee of $2.50 per returned order. By implementing this fee, we aim to encourage customers to make more thoughtful purchase decisions and ultimately contribute to a greener future. Together, we can make a significant difference in keeping our ecological footprint to a minimum.
Shipment Information
Shipment information
We currently ship to the United States with our shipping partner DHL Express.
Shipping options
Delivery time
Shipping costs
Free shipping From
DHL Express
2-6 business days
$ 19.-
$ 249.-
* Depending on product availability
** Shipping costs are displayed in USD, including VAT
Free shipping
Country
Shipping costs
Free shipping from
Delivery time
United States
$ 19.-
$ 249.-
2 to 6 business days*
* Depending on product availability
** Shipping costs are displayed in USD, including VAT
Home delivery
Home delivery is our standard shipping service where your parcel will be delivered to your home address, or any other residential address (except P.O. boxes) which you specify during the order process.
It's also possible to deliver your shipment to a location other than your home address: just fill in your preferred delivery address during the checkout process and we’ll send your order to the address you provided. (Unfortunately, it's currently not possible to have your order delivered to a P.O. Box.) This way you can surprise one of your loved ones with a nice REPEAT gift or have your order conveniently delivered to your office.
Tracking your parcel
After your parcel has been dispatched you will receive an email with a tracking number. With this tracking number you can track the status of your parcel here:
Taxes and duties
All prices on repeatcashmere.com include duties and local applicable VAT.
Important information
1. Please note that during peak times (special promotions and SALE periods), it might take longer to dispatch your parcel.
2. We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.
3. Occasionally, articles can't be dispatched immediately from our distribution center. We will inform you about the longer delivery period during the checkout process when this happens.
Return Policy
Privacy statement of Repeat Fashion B.V.
Through its web shop, www.repeatcashmere.com will process privacy-sensitive or personal data. Repeat Fashion B.V. values the privacy of its customers and observes due care in processing and protecting personal data.
We process data in compliance with the requirements laid down by the Dutch Personal Data Protection Act (DPDA). Repeat Fashion B.V. is the party responsible for all data processing. Since our data processing falls within the scope of the statutory exemption, it is not registered with the Dutch Data Protection Authority. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.
This privacy statement was last amended on 22-6-2015.
Use of Personal Data
By using our service, you are providing certain data to us. This could be personal data. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Although companies can make use of our website, company data is not covered by the DPDA. This privacy statement is primarily directed to those using the website as a private person or as an employee.
We use the following data to process orders:
- Name and address
- Telephone number
- Billing address
- Email address
- Date of birth
Contact Form and Newsletter
We have a newsletter to inform those interested of our products and/or services. Your email address will be added to the list of subscribers only with your explicit consent. Each newsletter contains a link with which to unsubscribe from our newsletter.
If you fill out a contact form on the website or send us an email, the data you provide will be retained for as long as is necessary depending on the nature of the form or the content of your email, to fully answer and correctly handle your message or email.
We collect your:
- Name and address
- Telephone number
- Email address
- Date of birth
- Gender
We may contact you for commercial purposes:
- by mail
- via social media
Each individual message offers you the opportunity to unsubscribe.
If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand.
This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by for example Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.
Registration
Certain features of our service require you to register beforehand. After your registration we will retain your user name and the personal data you provided. We will retain this data so that you do not have to re-enter it every time you visit our website, to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with us or if this is required by law. In the event of suspicion of fraud or misuse of our website we may hand over personal data to the entitled authorities.
To register on our website we require the following data:
- your name and address
- your telephone number
- your email address
- your date of birth
- your gender
Advertisements
Our service displays advertisements of third parties, who keep personal data to personalise these.
For this the following personal data are used:
- your name and address
- your email address
- your interests, which you provide
- any other automatically collected (supposed) interests
- the paths by which you navigate through the service
- statistics on how you use the service
Providing Data to Third Parties
We may provide your data to our partners. These partners are involved in the execution of the agreement.
This concerns the following personal data:
- your name and address
- your telephone number
- your email address
- your date of birth
- your payment details
These partners may be based outside the EU. However, they are safe harbour certified.
Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.
Security
We take security measures to reduce misuse of and unauthorised access to personal data. We take the following measures in particular:
- Access to personal data requires the use of a user name and password
- We make use of secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data.
We do keep statistics on our website, but these are kept anonymous at all times.
Third-party Websites
This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’privacy statements before making use of these websites.
Changes to this Privacy Statement
We reserve the right to modify this statement. We recommend that you review this statement regularly, so that you remain informed of any changes.
Inspection and Modification of your Data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.
Terms and conditions
General terms and conditions
Introduction
These are our General Terms and Conditions. These General Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.
Definitions
1. Repeat Fashion B.V.: based in Nieuw-Vennep, The Netherlands and registered with the Chamber of Commerce under file number 33174019, trading as Repeat Fashion B.V..
2. Website: the Website of Repeat Fashion B.V., to be found on www.repeatcashmere.com and all of its subdomains.
3. Client: the natural person not acting in the performance of a profession or business who enters into an agreement with Repeat Fashion B.V. and/or is registered on the Website.
4. Agreement: any arrangement or agreement between Repeat Fashion B.V. and the Client of which the General Terms and Conditions are an integral part.
5. General Terms and Conditions: these General Terms and Conditions.
Applicability of the General Terms and Conditions
1. The General Terms and Conditions apply to all offers, agreements and deliveries of Repeat Fashion B.V., unless explicitly agreed otherwise in writing.
2. If the Client in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not included in the General Terms and Conditions, such provisions will only be binding upon Repeat Fashion B.V. if and in so far as Repeat Fashion B.V. has accepted them in writing.
Prices and information
1. All prices posted on the Website and in other materials originating from Repeat Fashion B.V. include taxes and other levies imposed by the government.
2. If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.
3. The content of the Website is composed with the greatest care. Repeat Fashion B.V. cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from Repeat Fashion B.V. are subject to obvious programming and typing errors.
4. Repeat Fashion B.V. cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.
Conclusion of the Agreement
1. The Agreement will be deemed to be concluded at the moment the Client accepts the offer of Repeat Fashion B.V. subject to the conditions laid down by Repeat Fashion B.V..
2. If the Client has accepted the offer by electronic means, Repeat Fashion B.V. will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.
3. If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Repeat Fashion B.V. will have the right demand fulfilment of the Client’s obligations until the correct data is received.
4. Repeat Fashion B.V. has the right to refuse orders from clients that act in the exercise of their profession or business.
Registration
1. To make optimum use of the Website, the Client can register using the registration form/the account sign-in option on the Website.
2. During the registration process, the Client will be asked to choose a user name and password with which he can log on to the Website. The Client alone is responsible for choosing a sufficiently reliable password.
3. The Client must keep its login credentials, user name and password strictly confidential. Repeat Fashion B.V. cannot be held liable for any misuse of the login credentials and is always entitled to assume that the Client who logs on to the Website is the party that it professes to be. The Client is responsible for and bears the full risk of any and all actions and transactions performed via the Client’s account.
4. If the Client knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify Repeat Fashion B.V. accordingly so as to allow Repeat Fashion B.V. to take appropriate measures.
Execution of the Agreement
1. As soon as Repeat Fashion B.V. has received the order, it will send the products to the Client without delay and with due regard for the provisions of paragraph 3 of this article.
2. Repeat Fashion B.V. is authorised to engage third parties in the fulfilment of its obligations under the Agreement.
3. In principle, the delivery term is 1-7 business days. Delivery may be effected in various ways, at the discretion of Repeat Fashion B.V..
4. If Repeat Fashion B.V. is unable to deliver the products within the agreed term, it will notify the Client accordingly. In that case the Client can decide either to agree to a new delivery date or to dissolve the Agreement without incurring any costs.
5. Repeat Fashion B.V. advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.
6. The risks associated with the products will transfer to the Client as soon as the products are delivered at the agreed delivery address.
7. If the ordered product can no longer be supplied, Repeat Fashion B.V. is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.
Right of withdrawal
1. The Client will have the right to dissolve the distance Agreement with Repeat Fashion B.V. within 14 calendar days after receiving the product, free of charge and without stating reasons.
Repeat Fashion B.V. bears the costs of returning the product, which means that the Client can return the product free of charge. Any shipping costs paid by the Client and the purchase price paid for the product will be refunded to the Client if the entire order is returned.
2. During the withdrawal period referred to in paragraph 1 above, the Client will treat the product and its packaging with the utmost care. The Client may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
3. The Client can dissolve the Agreement in accordance with paragraph 1 of this article by returning the product to Repeat Fashion B.V. within the term stated in paragraph 1, or by informing Repeat Fashion B.V. within this same term about the fact that it has decided not to purchase the product and returning the product as soon as possible.
Products can be returned to the following address:
Repeat International LLC
Attn: E-Shop Returns
110 Greene Street, Suite 605
New York, NY 10012
Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case within 30 days after dissolution of the Agreement.
4. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
Payment
1. The Client shall pay the amounts due to Repeat Fashion B.V. in accordance with the ordering procedure and any payment methods indicated on the Website. Repeat Fashion B.V. is free to offer any payment method of its choice and may change these methods at any time.
Warranties and conformity
1. Repeat Fashion B.V. warrants that the products satisfy the Agreement, the specifications laid down in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations that are in force on the date the Agreement is signed. If specifically agreed, Repeat Fashion B.V. will also warrant that the product is suitable for purposes other than its normal use.
2. Any warranties offered by Repeat Fashion B.V., the manufacturer or the importer will not affect the statutory rights and claims which the Client already has and may invoke by virtue of the Agreement.
3. If the delivered product fails to satisfy the Agreement, the Client can notify Repeat Fashion B.V. accordingly within a reasonable period of time after discovering the defect.
4. If Repeat Fashion B.V. deems the complaint to be well-founded, the products concerned will be repaired, replaced or refunded in consultation with the Client. The refund cannot exceed the price paid for the product by the Client. This article will not preclude the Client’s right to claim damages, if applicable.
Complaints handling procedure
1. If the Client has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of Repeat Fashion B.V.’s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.
2. Repeat Fashion B.V. will respond to the complaint as soon as possible, and in any case within 7 calendar days after having received it. If it is not yet possible for Repeat Fashion B.V. to formulate a substantive reaction to the complaint by that time, Repeat Fashion B.V. will confirm receipt of the complaint within 7 calendar days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.
Personal details
1. Repeat Fashion B.V. will process the Client’s personal details in accordance with the privacy statement published on the Website.
Final provisions
1. This agreement is governed by the laws of the country of establishment of the webshop.
2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where Repeat Fashion B.V. has its registered office.
3. If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
4. The term ‘written’ in these General Terms and Conditions also refers to communication by email and fax, provided that the sender’s identity and the integrity of the email message have been sufficiently established.
Contact details
Repeat Fashion B.V.
Noorderdreef 68
2153 LL, Nieuw-Vennep, The Netherlands
tel. +31(0)24 820 0035
email customerservice.usa@repeat.ch
Chamber of Commerce number: 33174019
VAT number: NL810902424B01